Privacy Policy

1. Introduction

Hellobell ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-channel AI receptionist platform and related services (the "Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, company name, and billing details when you create an account or subscribe to the Service.
• Communication Data: Messages, transcripts, and recordings generated through the Service, including voice calls, SMS messages, and web chat conversations.
• Support Requests: Information you provide when contacting our support team.

Information Collected Automatically

• Usage Data: Information about how you interact with the Service, including features used, pages visited, and actions taken.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Log Data: Server logs, timestamps, and error reports generated during your use of the Service.

3. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process transactions and manage your subscription.
• Improve, personalize, and expand our Service.
• Communicate with you about updates, security alerts, and support.
• Train and improve our AI models to enhance receptionist accuracy and quality.
• Monitor and analyze usage trends to improve user experience.
• Detect, prevent, and address fraud, abuse, or technical issues.
• Comply with legal obligations and enforce our Terms of Service.

4. Data Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer support. These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as your Account is active or as needed to provide you with the Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Communication data such as call transcripts and chat logs are retained in accordance with your subscription plan settings. You may request deletion of your data at any time, subject to applicable legal requirements.

6. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to the processing of your personal information in certain circumstances.
• Restriction: Request restriction of processing of your personal information.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Cookies

We use cookies and similar tracking technologies to collect and track information about your activity on our website. Cookies are small data files stored on your device.

• Essential Cookies: Required for the Service to function properly, such as authentication and security cookies.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve the user experience.
• Preference Cookies: Remember your settings and preferences for future visits.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly without cookies.

9. Changes to Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page. Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy.

10. Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Hellobell
Email: privacy@hellobell.ai